We will indeed send a message via the iGene app as soon as we have received the sample. The return shipment within the Netherlands usually takes a few working days. From Germany, the envelope takes longer to arrive, sometimes even longer than two weeks. Especially with the holidays approaching, the post office is extra busy, and it can take even longer. This is not a problem for the DNA sample, which can be kept for months because of the stabilization fluid that has been added.

If you want, I can check the status of your profile to be sure. Then I would like to know what the tube code is. If you still have not received a message after the holidays, we will of course send you a new package free of charge.